New War Launched On Cowboy Traders
ROGUE traders who bully and scam vulnerable elderly people into paying for goods and services face a fresh crackdown.
Under new rules, victims will have 90 days to cancel the purchase and get a full refund. They could even get some money back after the deadline.
The measure is particularly aimed at protecting pensioners, who are often targeted by unscrupulous doorstep salesmen.
It aims to end a legal grey area in which consumer rights are unclear. The change was first proposed by the Law Commission to tackle misleading and aggressive sales practices.
Customers will also gain new rights to recover money from traders who mislead or pester them into paying amounts they do not owe.
And there will be a new right to claim compensation for alarm or distress caused.
“The new rights announced yesterday will mean consumers are entitled to the same level of protection whether they are purchasing goods or services online, at home or in a shop.”
A Government source added: “The new protections will especially help the elderly.”
Currently traders can be prosecuted for aggressive sales practices – but it is much harder for victims to get their money back.
Under the new system, people who have been swindled will still probably have to go through the civil courts to get redress. But the Government believes this is relatively affordable, costing from £35 for claims of up to £300 and £95 for those up to £3,000. And the new rights will make it much easier to get refunds and damages.